Lureesa

Last Updated: April 8, 2026

F.A.Q. Section 1: Your Account

How do I create a Lureesa account?

You can register for Lureesa in three ways:

• Native Account: Sign up using your email and a unique password.
• Google or Apple Sign-In: Use your existing Google or Apple ID for a faster setup. This is often easier as you won't need to manage a separate password for Lureesa.
• Note: All account types offer the same features; only the login method differs.

How do I sign in for the first time?

On the Welcome screen, you must first accept our Terms of Service, Privacy Policy, and verify your age.

• For Native Accounts: Tap "Log In or Sign Up," select the "Login" tab, and enter your credentials.
• For Google/Apple: Simply tap the "Continue with..." button for your preferred service.

Why was I logged out automatically?

To ensure your data remains secure, app sessions will occasionally expire due to inactivity or security updates.

• Paired Devices: If a paired device (like a senior's tablet) is logged out, it will require a new pairing code from the Main Account to sign back in.

How do I log out manually?

You can sign out at any time by tapping the Logout icon (the door symbol) in the top-right corner of the app and confirming your choice.

• Reminder: Paired devices will need a fresh pairing code from the Main Account holder to reconnect after logging out.

What should I do if my account is disabled?

If you receive a message stating your account has been disabled, please reach out to us immediately via our Support Form so we can investigate the issue.

F.A.Q. Section 2: Billing & Subscriptions

How do subscriptions work?

Subscribing unlocks the full potential of Lureesa by providing more AI Personas, additional device pairing slots, and increased reminder limits. We operate on a Shared Support model: every profile under your account inherits the full feature set of your plan. For example, if your plan allows 10 reminders, each profile gets 10 reminders.

• For a full breakdown of tiers, visit our Compare Plans & Add-ons page.

Can I cancel my subscription?

Yes, you can cancel at any time through the subscription management settings on your device (Google Play Store or Apple App Store). Your subscription will remain active until the end of the current billing cycle and will not renew.

Does my subscription work on both Android and iOS?

Yes. Your subscription is tied to your Lureesa Account, not just your device. If you purchase a subscription on an iPhone, it will be active on your Android tablet as well, provided you are signed into the same Lureesa account.

• Note: Subscriptions can only be managed (upgraded/cancelled) through the specific store where they were originally purchased.

Can I transfer my subscription to a new Lureesa account?

Yes. If you need to move your subscription to a different Lureesa account, sign into the new account on your device and navigate to Settings > Upgrade, then select "Restore Purchases." This will associate your existing subscription with the new account.

What is your refund policy?

We want you to be completely satisfied with Lureesa. Because all payments are handled by Google and Apple, refund requests must be submitted directly through the Google Play Store or Apple App Store.

• If you are experiencing technical issues that we cannot resolve, we are happy to support your refund request as an act of goodwill. Please Contact Us so we can help.

F.A.Q. Section 3: Chat & AI Interaction

How do I talk to my AI Companion?

Interacting with Lureesa is designed to be as natural as a conversation.

• To Speak: Tap the "Tap to Speak" button on the main screen. Your device will listen, convert your speech to text, and Lureesa will generate a response.
• To Listen: Lureesa will speak its response back to you automatically.
• Note: If you have Silent Mode toggled on in Settings, the response will be displayed as text only.

What is the difference between Cloud and Local Voice Mode?

In your Settings, you can choose how Lureesa "speaks":

• Cloud Voice (Default): Provides a high-quality, consistent voice. Because this requires a brief trip to the server, there may be a slight delay before the AI speaks.
• Local Voice: Uses your device's built-in text-to-speech engine. This is nearly instant and works better on slower data connections, but the voice quality will vary depending on your specific phone or tablet.

Can I type my messages instead of speaking?

Currently, Lureesa is a speech-first experience. However, we are actively developing a Keyboard Input mode. Once released, this will allow for greater privacy when combined with Silent Mode.

What if the app gets stuck on "Thinking..."?

Processing AI responses requires a stable connection. If the app hangs on "Thinking," it may be due to high server volume or a temporary network drop.

• Quick Fix: Try restarting the app.
• Long-term: If this happens consistently, please submit a Support Request so we can look for potential bugs.

What should I do if the AI says something incorrect or questionable?

AI can occasionally be unpredictable or "hallucinate" information that doesn't make sense.

• To Report: Tap the "Report AI Response" link directly under the response text box.
• Our Commitment: We review every report to refine our AI's safety filters and personality consistency.

F.A.Q. Section 4: Settings & Customization

What is an AI Persona?

Think of a Persona as a unique personality and voice for your companion.

• The Default: Every user starts with Gentle, a supportive and reassuring companion.
• Expanded Voices: Additional personalities (like Playful, Direct, or Sarcastic) are available via subscription. You can see these personas in action in our Tutorial Hub videos.

Does "AI Gender" change how the AI thinks?

No. The Gender setting is strictly for the Cloud Voice output. It does not change the AI's personality or knowledge—it simply allows you to choose a voice tone that feels most comfortable to you.

• Note: This setting does not apply when Local Voice Mode is enabled.

Can I use Lureesa in other languages?

Lureesa is currently bilingual, supporting both English and Spanish. This setting adjusts both the app's user interface and the AI's spoken voice.

• Pro Tip: For the best experience, we recommend sticking to one primary language. Frequent switching can occasionally "confuse" the AI's short-term memory. If this happens, you can reset the conversation in the Privacy settings.

What are Local Voice and Silent Modes?

• Local Voice Mode: Switches the voice output from our cloud servers to your device's built-in engine. This is faster and saves data, though the voice quality will depend on your specific phone or tablet.
• Silent Mode: Mutes all AI speech and notification sounds. This is ideal for privacy or quiet environments. You will still see all AI responses and reminders as text on your screen.

F.A.Q. Section 5: Prompts & Memory Reflection

What is a "Prompt"?

Prompts are one of our core pillars. These are scheduled "Memory-Sparks" designed for cognitive stimulation and emotional connection. A prompt might ask something like, "What did your childhood bedroom look like?" or "What was your favorite song as a teenager?" These questions encourage reflection and keep the conversation meaningful.

How often will I receive a Prompt?

By default, prompts are sent Weekly on Mondays at 6:00 PM. You can customize this to a Daily, Weekly, or Monthly schedule at a time that works best for you.

• Note: If you set a monthly prompt for the 31st and the month only has 30 days, Lureesa will automatically deliver the prompt on the last day of that month.

What happens when a Prompt arrives?

When a prompt is delivered, you have 30 minutes to "Respond" or "Skip" it.

• If you Respond: The AI will enter "Reflection Mode" for 30 minutes, allowing you to discuss that specific memory in depth.
• If you Skip (or miss the window): The prompt will dismiss itself to ensure your screen isn't cluttered. Missed or skipped prompts cannot be retrieved, but a new one will arrive according to your next scheduled time.

Why am I not receiving any new Prompts?

If you have a Daily schedule set, you may have temporarily run through our current library. We are constantly adding new content, but for the most consistent experience, we recommend a Weekly schedule.

F.A.Q. Section 6: Reminders

What can I use Lureesa Reminders for?

Reminders are designed to help you or your loved ones stay on top of daily life. Whether it's a critical medication alert, a doctor's appointment, or a simple nudge to water the plants, you can set a reminder for almost anything.

How will I receive my reminders?

Reminders are delivered in two ways:

• Verbally: If the Lureesa app is open, your AI Companion will speak the reminder out loud. (Currently in development)
• System Notification: If the app is closed or in the background, the reminder will appear in your device's notification tray.

Can I set recurring reminders?

Currently, reminders are single-event only. If you need a reminder to repeat, you will need to create a new one for each instance. We are actively working on a recurring reminders feature for a future update.

How do I create a reminder?

• Manually: Tap the + icon, type your reminder, and use the date/time pickers.
• Verbally: Simply tell Lureesa, "Remind me at 5:00 PM to call the pharmacy." * Note: Since AI can occasionally misinterpret a time or word, we recommend a quick visual check of the reminder once it's created.

Why is there a 5-minute minimum for scheduling?

To ensure the highest level of reliability, reminders must be scheduled at least five minutes into the future. This allows the app and our notification servers enough time to sync properly, ensuring you never miss an alert due to a technical lag.

What happens to my reminders if my subscription lapses?

If you move from a paid plan to a free plan, any existing reminders beyond your new limit (5) will still arrive as scheduled. However, you will not be able to edit them or add new ones until you are back within your plan's limit.

Help! I didn't receive a scheduled reminder.

Ensure that Lureesa has Notifications Enabled in your device's system settings. Also, avoid "Force Closing" the app (swiping it away completely), as this prevents the app from running its internal background timers. If you continue to have issues, please check your network connection or Contact Support.

F.A.Q. Section 7: Devices & Pairing

What is "Device Pairing"?

Pairing is our unique "Shared Support" system. It allows a Main Account holder to add family members to their plan without those members needing to manage their own billing or passwords. Paired devices inherit all the benefits of your subscription automatically.

How do I pair a new device?

1. On the Main Account, tap the + icon to create a device profile (e.g., "Mom's Tablet").
2. Tap Generate Pairing Code to get a unique 6-character code.
3. On the New Device, go to the Link a Device page and enter the code. The device will be logged in instantly.

Can the Main Account see my private conversations?

Absolutely not. We follow a "Privacy by Design" model. Conversation history, memories, and specific reminder text are isolated to each individual device profile. The Main Account can only see the "Last Online" status of a paired device to ensure their loved one is active and safe.

What does "Last Online" mean?

This feature provides peace of mind for families. It shows the last time a paired device was active within the Lureesa app, allowing you to know at a glance if your loved one is using their companion.

What happens if I delete a device profile?

Deleting a paired device profile permanently erases all associated conversation history, memories, and reminders. Because this action cannot be undone, the app requires you to type the word "DELETE" as a confirmation before the data is wiped.

What happens to paired devices if my subscription expires?

If you fall back to the Free tier (2 device limit), only your two oldest device profiles will remain active. Other paired devices will be unable to sign in. However, their data remains safe—simply unpair an old device or resubscribe to restore access to the others.

F.A.Q. Section 8: Your Profile

What information is stored in my Profile?

Your profile contains your basic contact information: Email, First Name, Last Name, and Phone Number. This data is used solely for account management and essential correspondence.

Can I change my account email or username?

• Native Accounts: You can update your email address in the Profile tab. This will become your new login ID and the destination for all password reset requests.
• Google/Apple Accounts: Because your identity is managed by those services, your email address cannot be changed within the Lureesa app.
• Note: Usernames are fixed and cannot be changed once the account is created.

F.A.Q. Section 9: Privacy & Data Control

What is "AI Memory" and how does it work?

AI Memory allows your companion to remember key details from your previous chats—like your favorite hobbies or the names of your grandkids—to provide a more personalized experience.

• Privacy First: By default, this feature is turned OFF. Lureesa will only start remembering context if you explicitly toggle this feature on in your Privacy settings.
• Control: If you turn the feature off later, the AI will ignore your saved history during new conversations.

How do I wipe my chat history?

In the Privacy tab, you can select "Clear Conversation & Memories." This permanently erases all saved context, effectively giving your companion a "fresh start." Because this cannot be undone, you must type the word DELETE to confirm the action.

How do I delete my entire account?

If you wish to leave Lureesa, the Delete Account button will permanently erase your Main Account and all associated device profiles. This wipes all conversations, reminders, and settings across the entire household.

• Note: Data required for legal compliance is anonymized. Account deletion is permanent and requires typing DELETE to confirm.

F.A.Q. Section 10: Legal Compliance & Safety

Why does a "Friendly Reminder" pop up while I'm chatting?

To comply with transparency laws, we are required to remind users every three hours of persistent use that they are interacting with an Artificial Intelligence and not a human. This ensures that all users, especially seniors, are always aware of the nature of their companion. This notification is mandatory and cannot be disabled.

Why did a 988/911 crisis screen appear?

Our AI is trained to detect language that may suggest a risk of self-harm or emotional crisis. If the system detects these patterns, it will display a support screen with direct links to the 988 Suicide & Crisis Lifeline and 911.

• Note: AI is not perfect and may occasionally misinterpret context. However, we prioritize user safety above all else. You can dismiss the screen if it was triggered in error.

Can the AI call 911 for me?

No. Lureesa has no technical ability to place outbound calls or send messages to emergency services. If you are in immediate danger, you must use your phone's native dialer or another communication device to contact authorities directly.

F.A.Q. Section 11: General Limitations (Misc)

Can Lureesa buy my groceries or book travel?

No. Lureesa is designed strictly as a companion and cognitive stimulation tool. It does not interact with external service providers, and your Lureesa reminders do not sync with external calendar apps like Google or Outlook.

Why did my message trigger an "Inappropriate Content" filter?

To maintain a safe environment, we use filters to block certain language. If you receive this message during a voice chat, it is possible the Speech-to-Text engine misinterpreted a word you said. Try rephrasing your sentence or speaking more clearly to resolve the issue.